–“Jackie Keaton”, a former Time Warner Cable retention agent, joins David to discuss training, strategies, and techniques employed by Time Warner to prevent people from cancelling service and to attempt to upsell people when they try to cancel, outlining why their customer service is so despised

–On the Bonus Show: The world’s first womb-transplant baby is born, NFL players are banned from wearing Beats headphones, The FCC fines Marriott $600,000 for bad behavior, more…

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Broadcast on October 6, 2014