Why Did Southwest Force A Disgruntled Passenger To Delete A Tweet?

In The Young Turks on YouTube by Hlarson0 Comments

 

“Complaining about a flight on Twitter has become common practice for frequent travelers, but for one Minneapolis man a tweet did more than get a response from the airline on social media.

“He was asked to leave the plane — before eventually being allowed to re-board.

“Duff Watson had priority status to board Southwest Airlines flight 2347 from Denver to Minneapolis on Sunday. At the gate, his two children were not allowed to join him in boarding early.

“He tweeted about it: ‘Something to the effect of, “Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA,”‘ he told the local CBS station.

“Then, after all three had reached their seats, Watson says the agent asked him and his family to de-board. Watson said the agent told him she felt threatened and that he had to delete the tweet.

‘”She said, ‘You can’t board the plane unless you delete that tweet,'” he said. He deleted the tweet, and the family made it to Minneapolis.

“Southwest confirmed to Mashable that a customer was removed from the flight.” *

In this clip The Young Turks’ Cenk Uygur (http://twitter.com/cenkuygur) and Ana Kasparian (http://twitter.com/anakasparian) break down the story.

* For more, read the Mashable story here: http://mashable.com/2014/07/23/southwest-flight-tweet/

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