First, I apologize for the length of time it took to make this post. It took me a while to comprehend the volume of people who are having problems accessing member content, and I had been trying to respond to each concern individually but inevitably some communication is falling through the cracks.
Here is the situation. Your payments are going through under our old payment system associated with the old website. We’d like to have members gradually migrate to the new payment system so that we can avoid these situations in the future.
Please go through the payment process to sign up for payments as if for the first time, and then try to login and access the member content. We fully recognize that the site has compatibility issues and there is a significant chance that this process will fail. But please try, and let us know how it turns out. If everything worked out, we’ll cancel your old payments so that you don’t get billed twice (email us at email@example.com OR you can cancel yourself through your paypal account). Be sure to send an email to firstname.lastname@example.org once the process is complete.
Thank you for your patience. We are fully aware of the fiasco that exists, and I apologize for causing so much frustration.
~Kimani, your TYT community ambassador.
Check back here for updates.
For issues with the podcast, please refer to this post: Member Podcast Fixes